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Event Management Solution
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Event Management Solution - Your quick path to IT Service Management
The IT Infrastructure Library (ITIL) is a series of books developed by the Office of Government Commerce, or OGC, (a part of the UK Government) in response to the growing dependency on IT together with best practices for IT Service Management. Although the “best practices” adopted by organizations are non-regulatory, organizations can ensure their business needs are properly met with IT through the adoption of ITIL.
Steps or processes that can lead organizations to archive the best practices from ITIL are getting more and more important. However, ITIL is a set of best practices that are product-independent and give no specific implementation method. Identifying solutions to bridge this gap is critical in speeding up the processes. The following solutions try to help organizations to take a step by step approach to gradually enhance their IT infrastructure to archive the best practices recommended by ITIL.
Challenges in Event Management * Shortage of skilled monitoring and management expertise * High cost and limited flexibility of homegrown monitoring solutions * Difficulty to prevent mission critical system and/or application downtime. * Compromised service levels. * High cost of manual, non-automated monitoring * Limited opportunity for IT resources to address strategic projects. * Customer dissatisfaction due to poor service or no service * Time lost by employees due to system and network outage * Time spent by operators troubleshooting and resolving faults in the network. * Customer dissatisfaction due to poor service or no service. * Inability to keep track of network resources due to rapid growth, acquisitions or mergers.
* Difficulty gauging system impact of potential changes prior to implementation. * Difficulty isolating and quickly mitigating problems in multiple services. * Difficulty identifying and solving problems before they disrupt customer operations.
Benefits of the solution * Improve availability and performance with proactive monitoring and problem prediction. * Accelerate the resolution of manifested performance and availability problems of your system infrastructure. * Easily create operator-specific or role-specific customizable workspaces for real time data viewing and expanded problem determination capability. * Reduce training costs with user friendly management tools. * Enable less skilled operators and new-hires to be more productive by eliminating the need for extensive training. * Helps customers visualize and better understand the layout of complex networks and the impact of network events and failures upon them.
Option 1 - Event Management with Event Consolidation
An enhancement of the Event Management solution by offering an advanced policy engine that allows administrators to define exactly what actions should be taken and when. These actions can include adding business context to events, business impact analysis, advanced event correlation, calculation of key performance indicators.
Option2 - Change and Release Management
This solution helps control your software and related hardware releases to protect the enterprise IT environment and committed service levels. It can manage data from diversified sources through the Change and Configuration Management Database.
Hardware
n Xeon Dual core 3.0 GHz or above server with 4GB RAM
Software n * IBM Tivoli Monitoring Express * IBM Tivoli Network Manager Entry Edition * IBM Tivoli Monitoring for Databases * IBM Tivoli Netcool/Impact * IBM Tivoli Provision Manager * IBM Change and Configuraiton Management Database * IBM Tivoli Release Process Manager
Suggested Platform * Windows 2000 Server / Advanced Server / Data Center Server * Windows Server 2003 Standard / Enterprise / Data Center * Windows XP Professional * AIX 4.3.3 n * AIX 5.1 * AIX V5.2 * Hewlett-Packard (PA-RISC) HP-UX 10.20, 11.0, 11i * SuSe Linux 6.4, 7.0, 7.1, 7.2 (Intel) * RedHat Linux 7.1, 7.2 (Intel) * Turbo Linux 6.1, 6.5
in the e-Business world.
ELM Computer Technologies Limited
11/F, Topsail Plaza, 11 On Sum Street, Shatin, Hong Kong.
Tel: (852) 2541 9900 Fax: (852) 2541 1338
Email: marketing@elm.com.hkmailto:marketing@elm.com.hk">marketing@elm.com.hk>
http://www.elm.com.hk
“Innovative Solutions”
ELM Computer Technologies Limited is a leading e-Business solutions provider in Hong Kong. By providing end-to-end infrastructure, fully integrated solutions, powerful applications, strategic consultancy and training, we aim at increasing our customers’ competitive advantage in every single aspect in the e-Business world.
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