IT Services Management (ITSM)
Manage your IT services with best practice processes

IT Services Management Solution provides a single, unified platform to manage multiple service management best practice processes. Your organization can go beyond traditional, manual processes that may not adequately support planning and scheduling across IT and operations line of business.

Managing today’s complex server environments, networks and IT infrastructures is challenging. Most organizations have tools and disciplines in place to provide basic availability management, including hardware and software monitoring capabilities. However, your staff may not have the skills or time to support and implement notification handling, performance and capacity management, security management, configuration management and automation. IT Services Management Solution is the right tool to handle such tasks effectively.

Challenges in IT Services Management
Difficulty in detecting and handling incidents and problems effectively.
Difficulty in handling changes with minimal impact on availability.
Difficulty in dealing with constantly changing security challenges.
Failure in using emerging or challenging technologies effectively.
Difficulty in maintaining server software and firmware.
Obtaining and analyzing operational and trend information for specific infrastructure and activities is time consuming and complex.
Deploying infrastructure and tools rapidly with the proper level of ongoing management.
Fading boundaries across business and IT assets.
Key benefits of the solution
Innovative tools for problems anticipation and correction.
IT resources are highly available.
End-to-end risk management solutions help to protect against the latest threats while reducing the costs and complexity of security.
Dashboards and dynamic reporting capability provide good understanding to the activities and performance of the service.
Provides right tools for different IT services like help desk, availability management, monitoring, performance and capacity management.
Help focus on service areas of growing importance.
Other Solutions
Business Analytics
Cloud and Smarter Infrastructure
Data Protection and Application Security
Enterprise Asset and Facilities Management
Unified Service Portal